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Relocation services and management should be more than just the perfect organization of changing location.
The Clapham team understands what this means and goes the extra mile to ensure that work satisfaction and the feeling of security accompanies your employees on their way.
We build bridges, tailor-made for your company's and your employees’ individual needs and requirements – helping your employees turn an unfamiliar place into a new home.
Our Way of Thinking ...
... describes how we offer and aim at delivering excellent relocation service quality!
By continuous internal and external quality management, we define and refine our core processes according to premium standards. We have identified our most important quality dimensions and points of uniqueness:
Competence:
- 28 years of experience in the relocation industry
- Serviceability all over Germany supported further by expanding in January 2019 with the acquisition of Elisabeth Sommer Relocation, Munich/Bavaria
- Well trained personnel, regular workshops and webinars
- Clapham is a driving force for the set-up of industry quality standard
Performance Indicators:
- Excellent reputation and references
- Broad and balanced client portfolio
- Regular certification with the EuRA Global Quality Seal since 2008
Efficiency:
- Processes follow Service Level Agreements
- Monitoring of consistency with service definition
Transparency:
- Open and straight communication/information between Relocation Management companies, Human Resource Departments and our Customers
- Comprehensive management of expectations
Reliability:
- Family-owned company with clearly defined responsibilities
- Accurate and flexible working processes
Flexibility and Creativity:
- Implement client’s point of view and interests in unforeseen situations
- Professionalism and experience enable us to find individual, suitable solutions
Innovation:
- Retaining best practice does not hinder our continuous search for innovative ways and possibilities
Head Office Clapham GmbH Relocation Services
Frankfurter Str. 1, D-65830 Kriftel,
+49-6192-9511500 www.clapham.de
Büro München Clapham GmbH Relocation
Services Widenmayerstr. 17, D-80538 München
+49-89-9547410 www.clapham.de
Büro Düsseldorf Clapham GmbH Relocation Services
Wisengrund 2, D-40883 Ratingen
+49-6192-9511500 www.clapham.de
